Terms and Conditions

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Last Updated: March 3, 2025

Thank you for choosing All Sweet Treats Micro Bakery! I’m so excited for you to enjoy your order. To keep everything running smoothly and to ensure the best experience for everyone, please review the terms and conditions below before completing your purchase. These policies help me maintain the quality, efficiency, and care that goes into every order.

📌 All Sales Are Final

Every order is made fresh with love and care. Because of this, all sales are final, and I am unable to offer refunds, cancellations, or exchanges once an order is placed. Please double-check your order before completing checkout.

📦 Shipping & Order Processing

• Processing Time: Orders are processed and shipped within 3-5 business days (weekends are not included).

• Shipping Carriers: I ship using UPS and USPS, and every package is insured to protect against loss or damage.

• Tracking Updates: You will receive two emails:

1️⃣ Order Confirmation – Sent immediately after your purchase.

2️⃣ Shipping Confirmation – Includes tracking details once your order is on the way.

• No Additional Updates Needed: Once your order is confirmed, it is being processed. If you’ve received your confirmation emails, rest assured your order is on track.

• If you need your treats by a specific date, please reach out before ordering to confirm availability.

📍 Local Pickup Orders (Carrollton, TX)

• Pickup times are scheduled and sent via email within 24 hours of purchase.

• Please be on time. A 15-minute grace period is provided, but after that, a $15 late fee will be applied.

• If you need flexibility, shipping is always an option, even for local customers.

🚫 No Personal Deliveries: While I do not personally deliver, Uber Package Delivery Services is available for those who prefer a delivery option (fees apply and are the customer’s responsibility).

🚀 Order Issues & Reporting Guidelines

I take great pride in the quality of my treats, and I want you to be happy with your order! If there are any issues, here’s how to handle them:

• Every package is insured. If there is a shipping issue (delays, damage, loss), please contact the shipping carrier directly, as they are responsible once the package leaves my hands.

• Damaged or Incorrect Orders:

• If something is wrong with your order, please report it within 24 hours of delivery with clear photos.

• Photos are required – This allows me to assess the situation and determine the best resolution.

• Claims submitted after 24 hours will not be honored.

I appreciate honesty when reporting an issue. My goal is to provide a great experience for every customer, but I also have policies in place to protect my business from misuse. Thank you for understanding!

🚨 Chargeback Fraud Prevention:

If a chargeback is filed outside of these terms, I will submit full documentation of your order, including tracking details and policies. Please only order if you are comfortable with these terms.

🎂 Custom Orders & Large Event Orders

• Large orders (2 dozen+ cookies or cakes) require at least 14 days’ notice.

• Rush Orders: Need a custom cake in less than 7 days? A $45 rush fee applies (only available for large event cakes).

🚫 No Copying Other Bakers’ Work

I do not replicate cakes or designs from other bakers. While inspiration photos can be used as a reference, your order will be created uniquely to match my style.

📌 Care Instructions & Responsibility

• Care instructions are included in your package to ensure freshness.

• If you misplace them, please check your email, as digital copies are also sent.

• Once your order arrives, proper storage and handling become the customer’s responsibility.

📲 Contact & Business Hours

• Available: Tuesday – Saturday | 10 AM – 6 PM CST

• Orders may be placed any time, but responses to inquiries will be handled during business hours.

• If you reach out after hours (Sunday/Monday) or after 6 PM, I will respond the next business day.

📞 Contact Number: 214-390-3317 (Text or call, include your full name & order details)

✨ Thank You for Your Support!

I truly appreciate every single order and customer who chooses All Sweet Treats. My goal is to provide quality, care, and great service with every treat I send out. These policies are here to create a smooth and enjoyable experience for everyone.